Privacy Policy
We are committed to protecting your privacy. We collect personal information only when necessary and use it solely to improve your experience with our services. We do not sell or share your information with third parties except as required by law.
Terms and Conditions
By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services. We reserve the right to modify these terms at any time. Continued use of the site constitutes your acceptance of any changes.
Cancellation and Refund Policy
Orders can be cancelled within 24 hours of placement for a full refund. If your item has already shipped, cancellation is not possible. Refunds are processed for damaged or defective items upon return and inspection. Please contact our support team for assistance.
Non-Returnable IT Products
Below is a typical list of IT-related items that are not eligible for return once sold, unless they arrive damaged, defective, or not as described.
- Software (Opened or Activated)
- Licensed software (e.g., Microsoft Office, antivirus programs)
- Downloadable software or digital licenses
- Subscription-based software once activated
- Opened or scratched license keys or CD/DVDs
- Customized or Built-to-Order Computers
- Custom-configured desktops, laptops, or servers
- Products built to customer specifications (CPU, RAM, storage, etc.)
- Security or Network Equipment
- Firewalls, routers, or switches with tamper-evident seals broken
- Any networking device registered or activated online (e.g., with Cisco, Ubiquiti, etc.)
- Printers and Consumables
- Opened printer cartridges or toners
- Printers with ink/toner installed
- Refilled or partially used consumables
- Accessories and Peripherals (If Opened)
- Cables, adapters, chargers, batteries
- Keyboards, mice, webcams, headphones if packaging is opened or seals broken
- Products with Activated Warranties or User Accounts
- Any product registered or linked to a user account (e.g., Apple ID, Microsoft Account)
- Devices with activated warranties or security features (e.g., iCloud lock)
- Smartphones, Tablets, and Laptops (if tampered or used)
- Opened and used devices with signs of setup, login, or personalization
- Devices with removed screen protectors or accessories
- Devices no longer in “new” condition
- Gift Cards or Prepaid Licenses
- IT service or cloud storage gift cards
- Prepaid software or service keys
- Items Damaged by Customer
- Products showing signs of physical damage, misuse, or unauthorized repair
- Items with missing serial numbers or altered identifiers
- Items Returned Without Original Packaging
- Products missing original box, manuals, accessories, or serial tags
Shipping and Delivery
We aim to process and ship all orders within 2–5 business days. Delivery times vary based on location and shipping method selected. You will receive tracking details once your order has shipped. Please ensure your address is accurate to avoid delivery delays.